Here to help.

Help us understand what happened

Include what you were trying to do, what happened, and the app version and build from Settings → About. Your iPhone or iPad model, iOS version, and a screenshot can help. Avoid including passwords or unrelated private information.

Missing recipes or Kitchen changes

Contact support before deleting the app, changing installations, or trying to reset anything. Tell us whether the content is in My Kitchen or a shared Kitchen, and whether another member can still see it.

An iCloud account being available does not mean another device has received a change. Keep the app open with a connection and check the content on both devices.

Recipe Backup

Recipe Backup includes recipe content, photos, substitutions, timers, and step links. It does not include meal plans, shopping progress, cooking history, preferences, or Kitchen membership. Keep exported files somewhere you can find them again.

Imports and beta feedback

Review imported quantities, units, ingredients, and instructions before saving. If an import looks wrong, send the recipe link and describe the incorrect result.

For a TestFlight beta, you can also send feedback through TestFlight. Include the steps needed to reproduce the issue.